HubSpot Service Hub Software Certification Exam

HubSpot Service Hub Software Certification Exam

Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

What’s a good NPS score?

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

Which of the following tools is NOT included in HubSpot’s Service Hub?

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

Which of the following is an example of when you should use a restricted knowledge base?

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

Which survey asks the following question: How easy was it for you to handle your issue?

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

All of the following are reasons to collect feedback EXCEPT:

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

True or false? Each team within your company should have their own customer journey map.

Steven March 26, 2022

HubSpot Service Hub Software Certification Exam

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Steven March 26, 2022