HubSpot CMS Hub Implementation Exam Answers 2022 [Updated]

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HubSpot CMS Hub Implementation Certification Exam Answers

Update: Last updated Answers for 2022

 

HubSpot CMS Hub Implementation Certification

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Which of the following is most synonymous with a CMS Migration if the client is happy with their website but wants to change or upgrade the underlying CMS technology?

  • CMS Replatforming
  • CMS Redesign
  • CMS Downgrade
  • CMS Integration
  • None of the above

True or False? “You shouldn’t worry about differentiating HubSpot CMS from the competition. Most CMS products in the market are ultimately quite similar, even if HubSpot CMS is a little easier to use. Focus more on winning your prospect’s trust in your firm, because their relationship with you matters more than any product.”

  • True
  • False

True or False? The HubSpot CMS boasts 99.999% uptime.

  • True
  • False

True or False? In the post-migration review phase, you should cancel your old hosting once redirects are verified.

  • True
  • False

True or False? Migrating from one CMS to another will always hurt a client’s website’s ranking.

  • True
  • False

Which of the following is true about developing a reporting playbook for your client?

  • Your firm’s strategist should not be involved here. Only the marketer should dictate what metrics matter the most.
  • Only your firm’s front-end developers should call the plays in terms of determining the metrics to focus on, given their depth of technical knowledge.
  • Your firm’s strategist should collaborate with some or all members of the implementation team and the client’s project leaders to determine what metrics to focus on.
  • Your firm’s UX designer should be in charge of firing the strategist if they make a wrong decision.

Scenario: Your client has a number of technical questions during the post-migration assessment. You were just hired by your firm as a technical lead/developer, and you want to impress the client and deliver a remarkable experience. Which of the following is a best practice for you to follow?

  • You’ll want to work closely with the strategist on your firm’s side to ensure that technical requests are being filtered to you accurately, so that you aren’t inundated with requests unrelated to your area of expertise, and so the client gets a timely answer.
  • Usually you should work closely with the strategist at your firm to filter requests so that you aren’t inundated, but because you’re new, you should go the extra mile and allow clients to contact you directly.
  • You’ll want to work closely with the CEO on your firm’s side to ensure that technical requests are being filtered to you accurately, so that you aren’t inundated with requests unrelated to your area of expertise, and so the client gets a timely answer.
  • None of the above. Technical questions should all be handled exclusively by HubSpot Support.

True or False? The client should prepare for an “expected traffic drop,” which is guaranteed to occur after the migration is finished.

  • True
  • False

Which of the following describes a CMS migration?

  • All the steps required to transfer a client’s website’s content, assets, and all related materials from a previous CMS to a new CMS (in this case, HubSpot CMS).
  • All the steps required to transfer a client’s website’s code from a previous CMS to a new CMS (in this case, HubSpot CMS).
  • All the steps required to transfer a client’s support ticketing system from a previous CMS to a new CMS (in this case, HubSpot CMS).
  • Options A & C
  • Options A & B

Which of the following statements is false?

  • HubSpot CMS includes built-in security features, while traditional CMS systems include security features as an added-on charge.
  • The HubSpot CMS is lightweight, flexible, and easy to use, while traditional CMS systems are rigid and difficult to edit for marketers and other non-technical personas.
  • In HubSpot CMS, marketers should always rely on developers for simple site changes, since it is built to be exceptionally easy to use for developers.
  • HubSpot CMS focuses on architecting the end-user experience

Which of the following questions is not appropriate to answer or discuss with a client?

  • Can we have membership options with HubSpot CMS?
  • Can we automatically migrate content over?
  • Can my developers code locally?
  • Is there a server-side code option?
  • None of the above are appropriate questions to answer or discuss with a client

True or False? “While your site is under construction, you should NOT block access to the “under construction” site with a robots.txt file, password protection, and/or noindex tag.”

  • True
  • False

When is it okay to ignore deadlines in your running log of implementation tasks?

  • When you have reason to believe that the client doesn’t care about the deadlines
  • When you know that you can earn a larger commission by going over the deadlines
  • When the log is completely outdated, seems to be from a different project, and does not reflect any of the tasks you have discussed with the strategist and supervisory committee
  • When you are bored with the website’s UX design and want to hire a new UX designer
  • You should never ignore deadlines. If you think something is incorrect, clarify it with the strategist and supervisory committee before deciding to ignore it

Which of the following statements is true?

  • HubSpot has a marketer-friendly content export that will export all coded and media files and a HubDB export for all table data.
  • HubSpot has a number of public CMS endpoints that give you access to pulling/pushing CMS content.
  • Anytime you change systems, regardless of if it’s open-source or proprietary, it will require an investment of time and effort.
  • With traditional CMS systems, anytime you change systems, it will require an investment of time and effort. But not with HubSpot CMS.
  • A, B, and C are true.

Which of the following is a step in the pre-migration content audit phase?

  • Be careful to avoid touching, delete, or “cleaning” testing pages or developer assets created during the process
  • Make sure that modules are built for technical users to easily use, and make sure non-technical users do not have access to making any edits
  • Analyze which pillar pages and content themes perform better with your strategist’s guidance, and prioritize.
  • Use intuitive naming conventions for all assets.
  • C and D are steps in the pre-migration content audit phase

Which of the following is NOT a step in the pre-migration checklist for URL Structure and Updates?

  • If the URL structure cannot be migrated as-is, ensure only 401 redirects are set up.
  • Redirect both pages and domains if you’re changing the website URL
  • Update existing redirects’ destination to the new URL structure.
  • If the URL structure cannot be migrated as-is, ensure 311 redirects are set up.
  • If the URL structure cannot be migrated as-is, ensure 301 redirects are set up.
  • Both A and D both are NOT steps in the pre-migration checklist

True or False? Technical leads, front-end developers, and other technical experts should NOT be joining sales calls. They are not trained to support sales professionals, and this isn’t a part of their job description.

  • True
  • False

Scenario: You are based in Boston, MA, but most of your customers are based in Mumbai, India. Which of the following steps should your firm take, in terms of following CMS migration launch best practices?

  • You should launch the site outside your own business hours in Boston, MA, because you cannot risk US customers seeing the site with any errors. Even if Indian customers see a few errors, it’s okay.
  • You should find a low traffic time that works only for your Indian customers and audience, since they make up most of your business, and your other clients aren’t as important.
  • You should find a time when traffic is low for both American and Indian customers/visitors and launch at that time
  • None of the above is true. You should launch only at midnight, since everyone’s traffic is much lower at midnight.

True or False? “UX designers should join sales calls as needed. They can support the rest of the team and provide expertise on technical UX matters.”

  • True
  • False

Which of the following is not a reason for post-migration site metrics to deviate from pre-migration averages?

  • Seasonal factors
  • Issues with backlinks and redirects
  • 404 URL errors
  • Load speed (server speed, site speed, etc.)
  • All of the above are accurate reasons for post-migration site metrics to potentially deviate from pre-migration averages. This is a trick question!

True or False? An “expected traffic drop”is guaranteed to occur after the migration is complete.

  • True
  • False

In what circumstance is it okay for you to skip the client evaluation period in a CMS implementation?

  • When you feel that you have done an excellent job, even if the client disagrees
  • When you might miss your project deadlines because the client is taking a little bit longer to get their team organized and trained on the tool
  • When you find out, at the end of the project, that you charged the client less than the industry average for delivering your implementation service
  • You should never skip the evaluation period. The client should always have an opportunity to review your work and make sure it meets their documented expectations.

True or False? While your site is under construction, you should block access to the “under construction” site with a robots.txt file, password protection, and/or noindex tag.

  • True
  • False

Scenario: You finished the migration for the client successfully a week ago, but site metrics are lower than pre-migration levels, even after checking for seasonal factors, UX issues, etc. You finally discover that a technical step was missed by your firm’s implementation team. What should you do?

  • No need to say anything or alarm the client. Fix the issue and don’t bring it up again unless the client asks. If they ask more questions, pivot to discussing other issues as quickly as possible.
  • Your team never makes mistakes. The client must have done something wrong. If they ask, tell them that it’s their responsibility to make sure the migration is finished correctly, and not yours. You’re just hired help to guide them.
  • Admit to the client that your team overlooked something, and give them instructions for how they can fix it. Unfortunately, you don’t have time to fix your team’s error, due to the tight deadline you have to meet for the overall project.
  • Admit to the client that your team overlooked something, tell them exactly how you plan to fix the error, and offer them another few days to evaluate site metrics after the error has been corrected to make sure they’re satisfied with your work.

True or False? CMS migrations, implementations, and website redesigns should all be focused on the experience of the front-end developer. As long as you meet the clients’ developers’ needs, you’ll automatically satisfy the marketers and other personas on the client’s team.

  • True
  • False

Scenario: You, your firm’s newly hired strategist, notice that your team is struggling to keep up with project volume. Particularly, you notice that your full stack developers or technical leads are overburdened with answering your clients’ technical SEO email questions. You’re an expert when it comes to technical SEO, but that’s not what you were hired for. What should you do?

  • Immediately request that your developers work overtime to account for the additional volume of technical SEO questions. Even if they’re overburdened, your job is to make sure each project is successfully completed, no matter what your firm’s implementation team thinks.
  • Set up a ticketing system to triage the technical SEO questions, instead of letting clients email anyone directly. You can answer some questions with your expertise to help the team out. This way, no single person is overwhelmed with questions alone, and all of you can work together to solve the problem without sacrificing your core responsibilities.
  • Organize a ski trip to raise everyone’s morale. If they enjoy the trip, they will stop complaining. According to Growth-Driven Design best practices, your teammates will benefit from spending time together through informal gatherings. This rapport will allow them to more efficiently answer questions in the future.
  • Answer all the questions yourself via direct emails to the clients. This way, your developers will be able to focus on their work. You may need to work overtime, but that’s what leadership looks like in this situation. As the strategist, you need to do everything possible to address the situation yourself.

True or False? You should consider walking the client team through simple troubleshooting steps or record videos, so your clients feel confident enough to make those changes without relying on you after your project is complete.

  • True
  • False

True or False? Your firm’s front-end developers should be completely shielded from the sales process. They are not trained to speak to clients, and will likely weaken the pitch if allowed to join sales conversations.

  • True
  • False

Scenario: Your client has heard misinformation about HubSpot CMS that has caused them to lose trust in it, but they love your firm’s service and want to work with you on their next redesign project. Which of the following is the right course of action for you to take?

  • Take time to understand their doubts, but don’t try to change their mind on HubSpot. Focus on winning the service contract for your firm first, because that’s where you will profit the most.
  • Take time to clarify their doubts about HubSpot CMS and reassure them that your firm will work with them throughout the redesign process. With both your firm and HubSpot CMS, the client is much more likely to succeed.
  • Take time to clarify their doubts about HubSpot CMS, and explain to them that your services are not as important as HubSpot CMS. If they buy HubSpot CMS, they won’t need your firm’s services.
  • None of the above.

Which of the following is NOT one way in which a website redesign and CMS implementation project could fail?

  • Overlap between the supervisory committee and implementation team
  • A very late launch
  • Going over budget
  • Failure to meet stakeholder expectations

 Which of the following statements is true?

  • Your firm should drive alignment between the supervisory committee and the implementation team
  • Your firm should log all required tasks to be performed before, during, and after the migration
  • Your firm should set reasonable expectations about outcomes upfront
  • All of the above

True or False? “Website strategists should never be allowed to address technical SEO questions, no matter how experienced they are. Those questions should always be handled by front-end developers.”

  • True
  • False

True or False? HubSpot CMS can sometimes help alleviate friction internally and for prospects and customers. It plays a minor role in some stages of the flywheel model (attract, engage, and delight).

  • True
  • False

Which one of the following tasks should be completed in your pre-migration technical preparation?

  • Clearing SEO requirements
  • Blog post auditing
  • Scoping of wireframe drafts
  • Setting up a test environment
  • All of the above

If conversion rates increase while bounce and exit rates decrease, which of the following could be true?

  • You should install a chatbot immediately with HubSpot’s Conversations tool to address the conversion rate increase. Chatbots always decrease conversion rates, even on sites that are designed well.
  • You should increase your Google Adwords Spend through HubSpot’s Ads Add-On immediately to bring the right audience to your site.
  • You could be seeing early signs of the website redesign project succeeding.
  • The users have not yet visited the new site.

Scenario: Your prospect doesn’t trust your assertion that HubSpot CMS is easy to use for both developers and marketers. Which of the following is the best way to win their trust?

  • Tell they you’re offended that they wouldn’t believe you, after all the time you’ve spent demoing the tool for them
  • Ask them about their concerns, take careful notes of their needs and pain points, and give them HubSpot’s support number so they can get their doubts resolved themselves
  • Take careful notes of their needs and pain points, offer to do a demo in which they can test out everything they need to test out, and keep educating and consulting them on the benefits of HubSpot without adding friction to their evaluation process
  • Always set up a call with your HubSpot CAM or Channel Consultant and the prospect. You shouldn’t be answering any product questions alone, since only HubSpotters really understand the CMS product

True or False? “You should educate your prospects only after you’ve given them a demo of HubSpot CMS’s capabilities. Before the demo, your education might not resonate with a prospect who doesn’t even grasp the key value proposition.”

  • True
  • False

Which of the following is not an appropriate question to answer or discuss with a client?

  • Can we have membership options with HubSpot CMS?
  • Can we automatically migrate content over?
  • Can my marketers easily make changes to site pages?
  • Is there a server-side code option?
  • None of the above.

True or False? If you have sufficient experience as a firm, you should feel free to operate without an organized process for CMS migrations. Defining an organized process is only useful to relatively inexperienced teams.

  • True
  • False

Which of the following can be part of a website redesign process?

  • CMS Migration
  • CMS Implementation
  • CMS Replatforming
  • All of the above

True or False? HubSpot provides public APIs for pulling blog posts, local development tooling for pulling website files locally, and numerous public CMS endpoints that give your developers access to pulling/pushing CMS content and to help them quickly migrate on/off HubSpot CMS with less effort.

  • True
  • False

True or False? “Even though HubSpot CMS has many features and you can easily get lost trying to champion all of them, you should discuss all of them, no matter how irrelevant they may seem to you, because your client knows their needs better than you. By covering every single feature in the first demo, you could discover solutions or approaches they didn’t consider before speaking to you, and you’re more likely to win their trust.”

  • True
  • False

True or False? Google Data Studio’s integration with HubSpot is a free tool built for helping you identify and fix 404 issues/errors with your site.

  • True
  • False

Which of the following steps are important to remember when you’re testing ideas in a test portal?

  • Make sure your client has time to review everything and give you feedback.
  • Make sure your UX designer has time to review everything and give you feedback.
  • Make sure your client’s team has time to review everything and give you feedback.
  • All of the above

Which of the following is a best practice in the CMS migration launch phase?

  • Determine any SEO limitations with the DNS and turn off the DNS
  • Verify all redirects, files, and tags
  • Remove temporary website blocks from pre-migration stage, such as robots.txt (where applicable).
  • Select a low traffic time window for launch
  • B, C, and D are best practices in the CMS migration launch phase
  • None of these are best practices in the launch phase, but only in the post-migration phase.

True or False? Your firm’s full stack developers should be running the sales process. You don’t need to hire salespeople, because developers understand CMS systems well enough to answer prospect questions.

  • True
  • False

Which of the following is a best practice for the post-migration assessment and analysis phase?

  • Checking to make sure that modules are user-friendly for marketers
  • Making sure that modules are user-friendly for front-end developers only, so that marketers don’t accidentally damage the website
  • Making sure that modules are avoided entirely, and that all code is appropriately commented to make it easy for developers to make changes later
  • Checking to make sure that you have deleted/removed all old integrations to avoid confusion

Which of the following roles is not usually a part of the implementation team?

  • CTO (Chief Technology Officer)
  • Strategist
  • Front-end developer
  • Content creator
  • UX designer

True or False? As your firm’s front-end developer, you don’t need to understand how to use HubSpot CMS. Only your client needs to learn how to use it.

  • True
  • False

Which of the following is a common way in which the supervisory committee can guide a website redesign project?

  • By making sure decision makers are involved.
  • By making sure the front-end developer does the job of the UX designer, thereby saving the client money.
  • By making sure the client’s CEO attends every meeting and oversees every decision, no matter how small it is.
  • By controlling what information is shared with decision makers, because the website redesign process is always deeply political.

True or False? You cannot build a successful HubSpot sales pitch without defining certain terms, such as “collaboration,” “customer-facing teams,” and “friction” exactly the way HubSpot Academy defines these terms in this certification. These terms are defined in a precisely scientific way to psychologically influence your prospects.

  • True
  • False

Which of the following statements is false, based on the information, frameworks, and methodologies shared in this certification?

  • Each client’s situation is unique, and you shouldn’t underestimate the importance of thoroughly investigating your client’s prior CMS’s architecture.
  • A responsibility matrix divides all stakeholders into twelve categories.
  • Complex CMS projects usually demand more than just email updates to key stakeholders.
  • The project definition of success should include relevant metrics, and each definition of success should be specific, measurable, attainable, relevant, and timely.

Which of the following is one of the strategist’s key responsibilities?

  • Leading the implementation team and reporting back to the supervisory committee
  • Writing code for backend integrations in partnership with a front-end developer
  • Determining the UX design of the site from start to finish
  • Cancelling the client’s old CMS contract to avoid confusion

True or False? “Less expensive CMS products may have hidden costs that aren’t included in the sticker price, in terms of implementation time, customizability for marketers and developers, and manageability.”

  • True
  • False

Which of the following would go against the best practices for managing a website redesign and CMS migration?

  • Coming to the client prepared with a full timeline for redesign and implementation before you’ve met with their key stakeholders or understood their business priorities
  • Building a clear communication plan that goes beyond email updates
  • Creating an implementation timeline after consulting thoroughly with all stakeholders
  • Significantly altering their current content management strategy or playbook, because it isn’t aligned with their goals

True or False?: “You should NEVER make a copy of your entire old site on a new server on a separate domain/subdomain for easy comparison later. If hackers get access to the copy of your site, you risk the safety and security of your entire web redesign process. Furthermore, the copy site can jeopardize your SEO.”

  • True
  • False

True or False? “Content creators should work exclusively with the front-end developer to build content in alignment with the back-end developer’s defined content architecture, including building out individual pages, blogs, and other user-facing content.”

  • True
  • False

True or False? If your client owns a small business of under 100 employees, they don’t need to worry about adhering to GDPR regulations in their website redesign. It applies mainly to large multinational corporations.

  • True
  • False

Which of the following statements is false?

  • Front office teams are internally facing, such as finance, HR, and IT.
  • Back office teams and front office teams are both the same in the modern economy in terms of their day-to-day work.
  • The term “customer-facing teams” paints a clearer picture of what front office and back office teams have in common–customers–and why it makes sense to support them with HubSpot CMS.
  • Both A & B
  • All of these statements are true

Scenario: You’ve completed every stage of a CMS migration project for a client, but they’re requesting a little more of your time for training or educating their team on how to use the tool. Because their team is particularly new to HubSpot, they need a little more help before they’re ready to be self-sufficient. What should you do?

  • Give them the HubSpot Support phone number. Once your project is done, you have no further responsibility towards training them on the tool.
  • Explain that you cannot be flexible, especially since they failed to communicate the need for additional training at the beginning of the project. It’s their responsibility to make sure they understand the tool, since you’ve already explained it to them in detail. If they’re persistent, you should explain that you’ll need to double your hourly rate moving forward.
  • Lodge a formal complaint against them with HubSpot. They are violating the HubSpot culture code, and should not be allowed to renew their subscription.
  • Take time to understand their training needs, and see if you can offer them an extra hour or two. If their needs go beyond that, explain that you’ll need to budget time and resources for the additional work. By working with them to give them a positive customer experience, you’re building trust with them for potential future projects.

Scenario: Your prospect has specific questions about key functionalities in the HubSpot CMS, based on their poor experience with their previous CMS. Which of the following is the best way to win their trust?

  • Always discuss the flywheel rather than answering their product questions directly. The flywheel is the best answer to any and all product questions, without which they cannot understand how HubSpot CMS works.
  • Offer to discuss their questions in detail, but avoid spending too much time on features, because you should be focused on closing the deal efficiently.
  • Offer to discuss their questions in detail, and make sure their doubts are honestly addressed. If they still have questions, offer to set up another conversation to answer them, and offer case studies to back up your claims.
  • Show them an impressive website built with HubSpot CMS. You don’t need to discuss details about features if the website demonstrates all the best practices. Examples speak louder than consulting or long conversations.

Which of the following is the best answer for why HubSpot CMS is different from competitors?

  • It combines functionality with the entire suite of HubSpot’s marketing, sales, and service products, and allows you to actively report on your website’s success and failures.
  • Buying HubSpot CMS gives all customers access to one free hour of partner consulting.
  • HubSpot CMS makes it easy for developers by making sure marketers cannot edit too many things.
  • None of the above.

Which of the following is typically NOT a way to test the mobile experience?

  • Test site usability from different mobile phones and tablets
  • Test site usability from different landline phones and tablets
  • Test that touch elements work appropriately
  • Test that all touch elements are turned off appropriately
  • B and D are NOT ways to test the mobile experience

Which of the following statements is false?

  • Any kind of systematic change will require an investment of time and effort, however, HubSpot has created a number of tools, including a marketer-friendly content export that exports all code, media files, a HubDB export for all table data.
  • HubSpot CMS allows marketers to easily create and edit pages, without developer help.
  • HubSpot provides public APIs for pulling blog posts, local development tooling for pulling website files locally, and numerous public CMS endpoints that give your developers access to pulling/pushing CMS content and to help them quickly migrate on/off HubSpot CMS with less effort.
  • Hosting and security are included with the HubSpot CMS for the smallest extra charge in the industry.

If there are significant traffic abnormalities post-migration, which of the following is true?

  • If the issues affecting a site are widespread, it’s possible that UX issues went undiagnosed in the pre-migration process
  • If the issues affecting a site are widespread, it’s possible that new UX issues were created post-migration unintentionally
  • If conversion rates drop while bounce and exit rates go up, your users have likely not yet visited the new site
  • If conversion rates drop while bounce and exit rates go up, your users have likely blacklisted your site
  • A and B are most likely to be true, but you won’t know until you’ve investigated
  • C and D are most likely to be true, but you won’t know until you’ve investigated

When is it okay to avoid assigning tasks to responsible individuals in your running log of implementation tasks?

  • When you have reason to believe that the client doesn’t care about the tasks
  • When you know that you can earn a larger commission by leaving a few tasks unfinished
  • When the log is completely outdated, seems to be from a different project, and does not reflect any of the tasks you would expect to be assigned by the strategist and supervisory committee
  • When you are bored with the website’s UX design and want to hire a new UX designer
  • You should never leave tasks unassigned. If you think something is incorrect, clarify it with the strategist and supervisory committee before proceeding to modify or ignore it.

Which of the following is NOT an SEO myth?

  • Very specific use cases, such as moving from an established domain to a brand new one, can result in some decreases in traffic.
  • Very specific use cases, such as moving from an established domain to a brand new one, can result in some increases in traffic.
  • Traffic can, in fact, increase after a website has been successfully redesigned.
  • Traffic can sometimes decrease after a website has been redesigned
  • A and D are not myths

Which of the following is a part of the post-website migration assessment process?

  • Reviewing website speed
  • Reviewing your client’s CRM to make sure that all deal stages are named intuitively
  • Reviewing your client’s survey integration to make sure they’re always collecting NPS data
  • Cleaning up testing pages and developer assets wherever needed
  • Both A & D

If conversion rates drop while bounce and exit rates go up, which of the following steps should you take?

  • You should install a chatbot immediately with HubSpot’s Conversations tool to address the conversion rate drop. This option may sound wrong, but chatbots have been proven to always increase conversion rates, even on sites that are designed poorly.
  • You should increase your Google Adwords Spend through HubSpot’s Ads Add-On immediately to bring the right audience to your site.
  • You should audit the site for design issues and other site performance issues in a systematic manner. The metrics suggest that the users may not be satisfied with the new site.
  • The users have not yet visited the new site. You should ignore any data that suggests your site is underperforming for the first seven days after migration.

Which of the following is not one of the best practices for building a CMS implementation plan?

  • Preparing a user adoption education plan
  • Building a content management playbook
  • Putting a miscommunication plan in place to avoid office politics
  • Instituting a progress tracking mechanism

Which of the following is NOT a reason for post-migration site metrics to deviate from pre-migration averages?

  • Seasonal factors
  • Issues with backlinks and redirectsf
  • 414 URL errors
  • Load speed (server speed, site speed, etc.)
  • All of the above are accurate reasons for post-migration site metrics to potentially deviate from pre-migration averages. This is a trick question!

Why does the evaluation period matter in a CMS implementation?

  • Because the client should be given time to evaluate whether the finished product meets their expectations
  • Because you cannot complete a CMS implementation without a thorough URL redirection process
  • Because the strategist’s variable compensation is determined by how many correct deductions they made throughout the timeline of the implementation
  • Because project management tools reduce friction and remove barriers in your team’s operational support structure

Which of the following best describes the HubSpot CMS’s relationship to the flywheel?

  • HubSpot CMS is a flywheel. The flywheel is a metaphor used to talk about the HubSpot CMS.
  • HubSpot CMS can help alleviate friction internally and for prospects and customers. It plays a vital role in all stages of the flywheel model (attract, engage, and delight).
  • The HubSpot CMS is simply a flywheel that’s incredibly energy-efficient. When you add force to it and remove friction, it spins faster and faster.
  • HubSpot CMS focuses on architecting the end-user experience

Which of the following business challenges can the HubSpot CMS most directly solve?

  • A medical company struggles to find a HIPAA-compliant CMS that allows their developers to focus on building servers.
  • A software company wishes to purchase a data warehouse to store all of their CMS user behavior data in order to run regression analyses.
  • A media company wishes to redesign their site to increase engagement without relying on ads, and without having to rely on developers for small site edits.
  • All of the above.

Scenario: You, your firm’s full stack developer, can hear your strategist and salespeople having an important conversation with a frustrated prospect. The prospect is asking a number of technical questions, and your strategist/salespeople are unable to answer them fully, because the topics are outside their area of expertise. However, you think you might be able to answer at least a few of the questions. What should you do?

  • Don’t interfere. You’re not a sales or implementation expert, and you should leave the prospect conversations to them. You could potentially derail the sales process.
  • Since you can only answer a few of their questions, don’t bother trying. In prospect calls, you have to answer all questions correctly immediately, otherwise the deal will fall apart.
  • Quietly submit an anonymous report to HR about how your team members aren’t sufficiently qualified for their roles, and are falling short of expectations.
  • Let your team members know that you might be able to help. Answer any questions you’re comfortable with, and research the other questions for the prospect. Teamwork will set you up for success.

 

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