Hubspot Client Management Certification Exam

Hubspot Client Management Certification Exam

When identifying which clients are a good-fit for upselling, all of the following criteria is important, EXCEPT:

Steven April 4, 2022

Hubspot Client Management Certification Exam

True or false? When a client asks you to complete tasks outside the scope of the retainer, you should always agree to do them. You want to keep the client happy, even if that means spending more time than they’re paying for.

Steven April 4, 2022

Hubspot Client Management Certification Exam

True or false? Upsells should only happen during the renewal call.

Steven April 4, 2022

Hubspot Client Management Certification Exam

All of the following are best practices for growing your existing client relationships, EXCEPT:

Steven April 4, 2022

Hubspot Client Management Certification Exam

Your client has expressed concern at you not meeting their digital marketing goals. They expected their sales to grow by 15% and you only achieved a growth of 10%. They’re starting to question whether inbound is the right way to go for their business and you’re unsure whether they will renew or cancel. How should you grade this client’s health?

Steven April 4, 2022

Hubspot Client Management Certification Exam

What are some negative signals to look out for from your client?

Steven April 4, 2022

Hubspot Client Management Certification Exam

Fill in the blank: An account manager should be continually reviewing their client’s account and performing _________ throughout the client’s lifecycle.

Steven April 4, 2022

Hubspot Client Management Certification Exam

All of the following are best practices for ongoing client management, EXCEPT:

Steven April 4, 2022

Hubspot Client Management Certification Exam

True or false? It’s important to adopt soft skills to align with your client on a personal level.

Steven April 4, 2022