What’s the difference between service analytics and the report builder?
Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has
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HubSpot Service Hub Software Certification Exam
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents
Read more A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support
Read more ________ is for folks who need to create basic, out-of-the-box reporting.
The report builder Service analytics The report library The report synthesizer It is easier to search in our PDF, which
Read more In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. It is
Read more True or false? All customer portals are password protected.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? Cross-object reporting exists in the service analytics tool.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? You can create cross-object reports from the report builder.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational It is easier to search
Read more If your support reps have trouble prioritizing tickets, consider _______.
Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. It
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