True or false? You should write new knowledge base articles every day.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
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HubSpot Service Hub Software Certification Exam
With ticket ______, you are able to filter down your tickets
views editing stores records customization It is easier to search in our PDF, which has correct answers, and you can
Read more Which of the following is a benefit of live chat?
It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above It
Read more An example of a customer using self-service is when they:
live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up
Read more How often should you edit your knowledge base articles?
Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly
Read more An example of an extended value milestone is when a customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or
Read more True or false? A knowledge base is a type of self-service.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more In terms of a customer journey map, what does intended value refer to?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect
Read more Intake is how you _____.
respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries It is easier to search in our
Read more All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational It is easier to search
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