You should include all of the following stages in your customer journey map EXCEPT:
First impression Delighted value First value Intended value It is easier to search in our PDF, which has correct answers,
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HubSpot Service Hub Software Certification Exam
You want to understand how your customer support team is performing. The best feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score It is easier to search in our PDF,
Read more Your manager wants to know who your primary persona is. The best feedback survey to use is:
Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey It is easier to search in our PDF,
Read more True or false? Customer effort score is measured on a three-point scale.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? You could use an NPS survey to assess overall sentiment of your employees.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? Most people prefer using self-service compared to phone support.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? Knowledge base articles should be casual, personable, and anecdotal.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more Fill in the blank: Companies use customer journey maps to build _______ for their customers.
confidence empathy products roadmaps It is easier to search in our PDF, which has correct answers, and you can save
Read more When setting up your knowledge base in HubSpot, you need to connect your _______.
help desk domain brain Conversations inbox It is easier to search in our PDF, which has correct answers, and you
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