What is a snippet?
A reusable text block An email template The bit of text on a ticket record A ticket It is easier
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HubSpot Service Hub Software Certification Exam
All of the following are reasons to @ mention someone on a ticket record EXCEPT:
To escalate a ticket As an FYI To transfer ticket ownership To email the customer It is easier to search
Read more Fill in the blank: When responding to a customer, you should use an email template to______.
answer a generic question answer a complicated question insert a knowledge base article transfer the email It is easier to
Read more In HubSpot, help desk is comprised of all of the following tools EXCEPT:
Reporting Automation Knowledge base Tickets It is easier to search in our PDF, which has correct answers, and you can
Read more True of false? You can edit the NPS question in HubSpot.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall
Read more Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.
promoters detractors passives marketing team It is easier to search in our PDF, which has correct answers, and you can
Read more Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score It is easier to search in our PDF,
Read more All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until
Read more Which of the following is NOT a step when establishing listening posts?
Define your customer journey Align survey methods and goals Collect feedback Analyze feedback It is easier to search in our
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