True or false? It’s a best practice to send your NPS survey to customers monthly.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
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HubSpot Service Hub Software Certification Exam
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? It’s a good idea to write your knowledge base titles as questions.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? The only way to move tickets to different stages is manually.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? When setting up your Conversations email inbox, you should connect your personal email.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? Customer journey maps are only useful for customer-facing individuals.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more True or false? You should only include four stages in your customer journey map.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more Customer portal is a _______ offering.
knowledge base help desk customer feedback self-service It is easier to search in our PDF, which has correct answers, and
Read more Reports bucketed under the “conversation overview” category give you insight into:
How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of
Read more If you’ve never set up service reports in HubSpot before, start with _________.
The report builder The report library Service analytics The report customizer It is easier to search in our PDF, which
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