Your agency finds that you’re continuously being pulled into implementing updates on the website, leaving no time for proactive continuous improvement. The client is open to learning the skills and tools required to make the updates. However, they have no idea what they should learn. Which of the following should be done to help the client start taking over all updates on the website?

• Periodically send the client exercises to practice to help them take over the updates.
• Create a client skills development plan which outlines various skills in-order, they should learn over time.
• Send them a list of ten resources they can use to learn more about the tools you’re using with their website.
• Give them access to the tools and explain the help documentation and support team are great if they have trouble making the updates.

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