What might your customer service team use the buyer’s journey for?
Cross-sell Up-sell Resell All of the above It is easier to search in our PDF, which has correct answers,
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HubSpot Inbound Certification Exam
Fill in the blank: _________ of customers will never do business with a company again after one negative experience.
61% 46% 51% 34% It is easier to search in our PDF, which has correct answers, and you can save
Read more Which of the following is NOT true about a flywheel
Flywheels store momentum. Flywheels represent a circular process rather than a linear one. Flywheels are able to stand unsupported for
Read more True or false? It’s a best practice to gate and deliver the majority of your content over live chat.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more In the engage stage what do you collect from an individual?
goals first name information email address It is easier to search in our PDF, which has correct answers, and you
Read more Fill in the blank: During the attract stage of the inbound methodology, an inbound business focuses on __________________. (Choose all that apply.)
becoming a trusted advisor to a prospect attracting prospects and customers through relevant and helpful content immediately adding value to
Read more Why is it important to make sure the people buying your product are happy?
Happy customers generate more customers through word-of-mouth recommendations. Word-of-mouth from unhappy customers can prevent potential customers from buying. Happy customers
Read more True or false? If you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel.
True False It is easier to search in our PDF, which has correct answers, and you can save time. Don’t
Read more Which of the following are principles of inbound? (Choose all that apply.)
Personalize for impact. Energize for consistency. Synergize for gratuity. Empathize for perspective. It is easier to search in our PDF,
Read more If a sales rep is speaking with a specific person and discovers that the person doesn’t exactly match their assigned persona, what should the sales rep do?
Rely on the information in the persona and ignore apparent differences. Personas often contain information that people don’t know about
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